FAQ

Maintaining an active credit card on file is crucial for uninterrupted service and automatic renewal of your subscription. Below is a guide on how to add a new credit card or update your existing card…

There is no way to retrieve a lost Subscription Token, but you can generate a new token by following these steps:

While we do thoroughly test every new release of the ElasticPress plugin, and we make every effort to prevent any issues, of course some bugs still happen. If you’ve worked your way through all the…

We will never charge you any surprise overage fees or any retroactive upgrade fees for going over your allotted limits. If you are only slightly above the published limit for your subscription tier, there will…

All of our ElasticPress.io plans support development / staging environments. There is no special setup required—just use the same credentials as you use for your production site and follow the same steps outlined in our Getting Started…